Privacy policy



Privacy policy


Please note that our privacy policy may change from time to time. Please check our privacy policy regularly for any changes. We will inform you about upcoming changes to the e-mail address provided by you, if you have registered on AccompaMe and have given a valid e-mail address.


In certain situations, AccompaMe may need to disclose your personal information at the request of a governmental agency, for example to comply with law enforcement requirements.


If you have an open question about the protection or use of your data, please contact our customer service ( or privacy protection officer ( We will do our utmost to clarify your questions and be transparent.


Validity of our privacy policy


All of your “personal data” that we collect and maintain are subject to this Privacy Policy in the currently valid version. “Personal Information” means any information that can be used to identify, contact, or find you as a person.

Your personal data will be collected by AccompaMe UG. We are located in Carl-Thiersch-Str. 2b, 91052 Erlangen, Germany and can be reached by mail, as well as at +49 XXX XXX XX by phone.


Updating your personal data and privacy settings


You have the right to ask AccompaMe to let you know if and what personal data we store about you. Please contact our customer service ( or privacy protection officer ( to request this information.


You have the right to access, modify, or delete your personal information and privacy settings at any time. Please click on the link “My Account”, where you can view your personal data and immediately make changes to your data. For security reasons, some of your personal information may only be viewed and modified by contacting our support team ( or privacy protection officer (


Collection of your personal data


As a visitor to the site, you can take various actions without providing any personal information. However, if you wish to buy, use or provide content or services as an AccompaMe user, we will collect all or part of the following personal information, e.g. for billing purposes, for messages or payout of funds:


Contact details: Your name, telephone, address and e-mail address.

Billing details: number, expiration date, type and billing address of your credit card and / or your account details.

Artistic data (optionally displayed by you in your public profile): Your artist name, your website, social media profiles, instrument you play, musical expertise, company name.

Information about Payments and Purchases: What purchases or downloads you made, what form of payment you used, when and how your balance was paid, your e-mail address and billing address for your payout of funds.


Please note, if voluntarily made public by you, your data may be used to identify you.


Some of the information you can provide about yourself on AccompaMe is mandatory and others are marked as optional. If you do not want to provide certain mandatory information regarding a particular function or service, you may not be able to use that service.


Certain information about the routing and technical data of your computer is collected (for example, also with cookies) in order to enable or improve the use of the website and its services. For example, we can record the browser type, operating system, CPU speed, and IP address of your computer. We use this information to facilitate and optimize your use of the website and its services. When you use our services or upload or download content, we automatically collect data about the device type and version of the operating system.


AccompaMe uses such information to measure general usage patterns of all users on the website. However, we will not match such information with your personal information. While downloading our mobile services, we do not request, access, or track location-related information from your mobile device.


Personal data release to other AccompaMe users


Because of the nature of AccompaMe’s services, many of the content or services are provided by other users. If you obtain content / services from other users or providers, or if other users receive content / services from you, we need to release some information in order to facilitate the purchase or exchange. In doing so, we pass on to these other users only the personal data necessary for the transaction or completion of the service. You agree not to disclose or otherwise use the personal information of any other user than is expressly required and authorized for the transaction or exchange in accordance with this AccompaMe Privacy Policy.


Exchange of information with service providers


AccompaMe uses one or more external payment services or credit card companies to charge for our goods and services and to make purchases, sales and payouts. To the best of our knowledge, personal information is not retained, shared or stored by these companies for secondary purposes.


We may need to share data with third parties who provide services on our behalf. We only share your personal information needed by these companies to provide these services. We require that every company we share your personal information with protect the data in accordance with our privacy policy and restrict the use of your personal information to the provision of services to AccompaMe.


We do not sell your personal information to other companies or provide it in any other way.


How your personal information is used


We do not share personally identifiable information with third parties or sell or rent it in a manner that deviates from this Privacy Policy. AccompaMe collects your information to track and support your activities. AccompaMe can use this data for the following purposes:


  1. To manage your account.
  2. For the processing of your financial transactions (through us or our commissioned payment services).
  3. For the use of technical support.
  4. To contact Customer Service (
  5. To send confirmations of orders / renewals.
  6. To send requested information about content and services.
  7. To inform you about special offers and services of AccompaMe.
  8. Management of promotions, contests and competitions in which you participate, and announcement of the results.
  9. For our research and development of content / services and improvement of our website, services and content.
  10. To investigate and take action regarding copyright infringement, unlawful acts and / or violation of our Terms of Use.


The data collected by us (for example, using cookies *, log files or data provided by you) are stored by us in order to improve the contents of the website for you and / or to determine your preferences.


In certain situations, we may be required to disclose your personal information as part of legally permissible requests from authorities, including when required for copyright or law enforcement purposes.


We reserve the right to disclose your personal information when required by law and when we believe disclosure is necessary to protect our rights, avoid litigation, protect your or others’ safety, in cases of fraud investigations or to respond to government inquiries.


* Cookies are small text files with a unique identifier that will be sent to your computer when you visit a website. Most web browsers offer the possibility to warn you against cookies or to prevent the use of cookies. For example, we use cookies to show you targeted, content-tailored advertising on our website or to manage our advertising on other websites. If you refuse to use this information to show you interest-based advertising, you can disable this option in your browser.


Data storage


We store your data for as long as it is necessary to provide services to you. If you would like to delete your account or request that we stop using your data, please contact our customer service ( or privacy protection officer (


We will store your information for 3 years from your account closure or data deletion request and use it solely to comply with our legal obligations, clarify copyright issues or settle disputes.


Options for newsletters and notifications


We would like to inform you about news about AccompaMe, our services and contents. However, we take your requests for information privacy seriously. Therefore, you will not automatically receive information from us (except for important changes to our Terms of Use, Privacy Policy or Services, and automatically generated messages about your purchases and notifications related to your billing). However, if you would like to receive news and information from us, you can voluntarily subscribe to our newsletter.


You can also unsubscribe at any time if you do not wish to receive any further notifications via our newsletter. You can do this via “my account” in the settings.


Protection of your personal data


We protect your personal data, which you provide in connection with the registration on AccompaMe or use of the services of AccompaMe, as well as we can and is technically possible. We strive to ensure the protection of the personal data transmitted to us both during transmission and upon receipt. However, we cannot guarantee absolute protection because no method of data transmission over the Internet or electronic storage method is 100% secure.


Access to your account is possible through a password and a unique, selected customer ID (your e-mail address). Your password will be encrypted by us. Please choose a strong password with lowercase and uppercase letters, numbers and special characters, which you do not communicate to any other person. Please never save your password in writing (slip, mobile phone, computer, e-mail) and if possible use a different password than for other services.

Your personal information will be encrypted and stored on a secure server accessible only to selected AccompaMe employees using a password. Your personal information will be encrypted on all transmissions to AccompaMe. When you enter confidential information (such as your credit card number or bank account details) into our registration or order forms, this information is encrypted using Secure Socket Layer (SSL).


Please contact our customer service ( or privacy protection officer (  if you have questions about the security of our website.


Use of your personal information in forums and groups


We allow you to set up a profile that gives you access to blogs, forums and groups in our online community to share information, news, photos and videos. Please note that we have no control over the actions of individuals with whom you may share information and data. All data that you make public on AccompaMe can be seen by other Accompanistas.


Your e-mail address will not be posted automatically in the forum. Your contributions will appear under your chosen username. However, users can visit your profile when they search for your username and can obtain information that you have publicly shared in your profile.


Social media interaction


We link social media features on AccompaMe to share content, information or posts through social media channels such as on Facebook, Google+, Twitter, SoundCloud, YouTube and more. These features can track the page you visit and your IP address during your visit to our website, as well as set a cookie to ensure full functionality of the social media interaction. Social media features and widgets are either hosted by third parties or directly on our website. Your interactions with these features are governed by the privacy policy of the offering company.


Social media registration and login


You can register or log in to our website both directly through us, as well as through other social media login services such as your Facebook or Google Account. These services will authenticate your identity and may also share some personal information such as your name and email address with us to pre-populate our registration form. These external logon services give you the ability to post information about your activities on AccompaMe to your respective social network profile in order to share it with other users on your network. Information you share through networking with your social media profile is governed by the respective external privacy policies of the networked providers.


Contacting people through our referral program


If you want to make your friends and acquaintances aware of AccompaMe and use our referral service, we need their names and email addresses. We will automatically send your friends or acquaintances a one-time e-mail message inviting them to visit our website. AccompaMe stores this data only for the purpose of sending this one-time email message and then measuring the success of our referral program. In this message we will inform your friends and acquaintances that they can have their data removed from our database by contacting our customer service ( or privacy protection officer (


Complaints about our privacy


We take privacy and your privacy issues very seriously. If you have any questions about your privacy and protection, or if you believe that AccompaMe has not complied with this privacy policy with regard to your personal information, please contact our customer service ( or our data protection officer by e-mail ( or in writing at the following address:


AccompaMe Data Protection Officer

Carl-Thiersch-Str. 2 B

91052 Erlangen, Germany


Please describe as accurately as possible the reasons for your suspicion that AccompaMe’s privacy policy has not been complied with. We will promptly review your questions or complaint.