Cancellation Policy

Consumers have a fortnightly right of withdrawal.

Right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (AccompaMe UG, Carl-Thiersch-Straße 2b, 91052 Erlangen, Germany, info@accompa.me, phone: +49 (0)9131 85 20380) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). You can use the attached sample revocation form, which is not mandatory.

In order to comply with the revocation period, it is sufficient for you to send the notification of exercising the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (other than additional charges arising from your choice of a method of delivery other than the cheapest standard delivery offered by us). For this refund we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

In the case of a contract for the delivery of digital content that is not on a physical data carrier, the right of revocation shall also expire if we have begun to execute the contract after you have expressly agreed that we will begin to execute the contract before the expiry of the revocation period and have confirmed your knowledge that you will lose your right of revocation through your agreement with the beginning of the execution of the contract.

Sample Withdrawal Form

(If you want to cancel the contract, please fill out this form and send it back.)

– To AccompaMe UG, Carl-Thiersch-Straße 2b , 91052 Erlangen, Germany, info@accompa.me

– I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)

– Ordered on (*)/received on (*)

– Name(s) of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only for paper communication)

– date

(*) Delete as appropriate.